Active Monitoring
What is active monitoring with Sandbox+?
When you enroll in our Active Monitoring service, you will be under the watchful eye of your hometown heroes. Our in-house experts will continuously track your system performance and flag issues early. With this plan, we will conduct proactive troubleshooting and provide a recurring system health report.
Why is it worth it?
With Sandbox+ Solar providing active monitoring, you can be assured that we’re going to be faster and more reliable at catching faults, saving you weeks of downtime and wasted trip fees (nearly 3 out of 4 issues we see are resolved remotely).
With these smaller issues that fall in that rough 3 out of 4 range, we’ll contact you, providing a quick report on the cause and resolution. If it is a bigger problem, we’ll still identify it early and reach out to discuss troubleshooting and repair options. Anything that falls within your warranty will be handled in house, with Sandbox+ coordinating all communication with the relevant manufacturers. If it does require a service trip fee, your subscription includes discounts that apply!
For a limited time, we are offering one month free of Active Monitoring through Sandbox+. This will give you first hand experience on what it’s like to be under the watchful eye of your Hometown Heroes!
